Privacy Policy
Effective from 2025
1. Introduction
Exclusive Cleaning ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cleaning services or visit our website.
2. Information We Collect
We may collect information about you in a variety of ways, including:
- Personal Data: Name, email address, phone number, and property address when you request a quote or book our services.
- Service Information: Details about the cleaning services you request, special instructions, and preferences.
- Communication Data: Records of correspondence when you contact us via phone, email, or WhatsApp.
- Usage Data: Information about how you interact with our website, including IP address, browser type, and pages visited.
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our cleaning services
- Process and manage your bookings and payments
- Communicate with you about appointments, updates, and promotions
- Respond to your inquiries and provide customer support
- Send you marketing communications (with your consent)
- Comply with legal obligations
4. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- With service providers who assist in our business operations
- To comply with legal requirements or respond to lawful requests
- To protect our rights, privacy, safety, or property
- In connection with a business transfer or merger
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
Under Australian Privacy Law, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt-out of marketing communications
- Lodge a complaint with the relevant data protection authority
7. Cookies
Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can control cookie settings through your browser preferences.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
9. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at: